There's so much research out there that points to much the same thing - products that communicate nutrition claims have increased expectations of healthiness but decreased perceptions of taste. In just one example, a study that compared taste expectations of chicken soup based on front-of-pack communications, showed that consumers expected the product labelled as 'lower salt' to be less tasty*.
For every food brand we've worked with, taste usually appears in the top three purchase drivers. It's a finding that itself should be taken with a pinch of salt - not least because taste is so subjective. How we experience taste depends on many physical factors such as our age, our sense of smell, whether we have a cold or other illness, or the physical characteristics of the food such as its viscosity or the temperature it's eaten at.
Taste and expectations of taste are also different things. Irrespective of actual flavour delivery, we generally expect those foods for which we feel we're making a compromise to be less tasty than the no-compromise alternative. For most food categories, the 'better for you' option is expected to be less tasty than its 'full fat' counterpart.
So, if the expectation already exists, how do 'better for you' products overcome the purchase intent barrier that lower taste expectations create?
Here are just some of the ways we've seen brands tackling this issue:
We've worked with many brands positioned in the 'better for you market', all of which have had their own challenges around taste expectations. Every one of them has said 'if only we could get a sample of our product into the hands of potential consumers then they'd see how good it is' and thus breaking down these barriers. But sampling on this scale is unlikely to be the solution - it's expensive and logistically challenging. And, as we've seen, actual experience of taste is not the same as expectations of taste. First, tackle the expectations, and then deliver.
Thinking about how you leverage all of the tools available to you from packaging, comms and messaging to product adjacency, positioning on shelf and pricing, can all contribute to encouraging consumers to see your product differently.
*Taste perceptions mediate the effect of a health goal on food choice
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Website by Blossom Online
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